Once you have placed your order, our goal is to have it leave our warehouse in 2-3 business days. Should there be any part of your order that cannot be filled within that time, we will contact you and give you an ETA for your completed order.
All orders are shipped by Canada Post. For Canadian orders, we charge a flat rate of $12.00 on orders less then $150 and offer free shipping on all orders greater then $150. If you are ordering outside of Canada, you will be charged $35 for shipping.
We will accept returns as the result of damage only if reported to the postal service at the time of delivery and authorized by them. Please call or e-mail us immediately upon receipt of damaged goods.
Face Addiction stands by our products and wants our customers to have the best experience with us overall, even if you are not satisfied with your purchase. Should you not be happy with our products, please contact us to arrange for a return and a full refund. In order for us to learn and grow, we would like to understand any dissatisfaction. Your comments and suggestions are very valued. While we may not act on all of them, we certainly will seriously review each and every one. It's one of the key ways our products evolve.
Face Addiction will not, at anytime, share your information. We highly value your privacy and take it very seriously. If you feel more comfortable calling us directly to place an order, please do not hesitate to do so.